Frequently Asked Questions
Everything you need to know about your order and our products.
How do I determine my size?
We recommend ordering your usual dress shoe size. If you are between sizes, we suggest sizing down as our leather will naturally stretch and mold to your foot over time.
What is your return and exchange policy?
We offer a 30-day trial period. If you aren't completely satisfied, you can return or exchange your items for free, provided they are in like-new condition.
When will my order ship?
Orders typically process within 1-2 business days. Once shipped, standard delivery takes 3-5 business days depending on your location.
What materials are used in your footwear?
We use premium A-grade full-grain leather from ISO-certified tanneries, coupled with a proprietary dual-density foam outsole for maximum comfort.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific destination.
How should I care for my leather shoes?
To maintain the quality of the leather, we recommend using a damp cloth for cleaning and applying a high-quality leather conditioner every 3-6 months.